Product Care

Items should be kept in a dry cool place in the dust bags provided. When traveling with the item we suggest packing them into a box to avoid the items being knocked. 

Our earrings should be handled with care. The adhesive we use is very strong. However items should be treated as you would treat any other fragile object (like glass). If they are dropped or knocked, or thrown into handbags, the item may be damaged. Hot temperatures (eg. left in cars), moisture, and being left in direct sunlight will also compromise the longevity of the item. 

 

Martha Jean – Return and Repair Policy 

General:

If you are not happy, then we are not happy. If you are not satisfied with our products, then we are would like to hear from you, to try and work out a fair outcome for all. 

We are happy to repair, replace or refund items that are damaged as a result of a defect caused during our process of making them. Generally such a defect would be apparent within the first 12 months. 

We are unfortunately unable to exchange items due to change of mind, as we are unable to confirm whether or not they have been worn and to sell them on would be a breech of Australia product safety legislation.

Proof of purchase is required – for this reason we prefer the customers deal directly with the store they purchased the item from. 

 

 

Repair Process (purchased in last 12 months):

If the item is broken/damaged due to a defect (rather than mistreatment) and was purchased within the last 12 months, please send us an email with a photo and a brief description.

We will assess whether it can be repaired or whether it requires replacement/refund.

We will repair, replace or refund the item and will send it back to you promptly.

 

Repair Process (purchased more than 12 months ago):

If the item is broken/damaged and was purchased more than 12 months ago, please send us an email with a photo and a brief description.

We will assess whether it can be repaired.

If it can be repaired and we have the replacement parts we are happy to repair it for free, but request that the customer covers the cost of return postage ($8). 

We will repair the item and will send it back to you promptly.

 

Communication: 

Please note direct messages via Instagram and Facebook messages are not monitored.

Please fill out the form on the contact page or email us at shop@marthajean.com.au. We are human! Nice words go along way.